Returns & Exchanges

Due to the perishable nature of our artisanal charcuterie and gourmet food products, we cannot accept returns; however, we are committed to ensuring your satisfaction and will replace or refund any order that arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, please immediately inspect your shipment to ensure all meats, cheeses, and accompaniments are in perfect condition and meet our quality standards.

• 2.
  Document Issues

  If you receive a damaged or incorrect item, please take clear photographs of the product and the shipping packaging to help us resolve the issue with our carriers.

• 3.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and the photos of the affected items to initiate a claim.

• 4.
  Resolution Process

  Our team will review your request and process a replacement shipment or a full refund to your original payment method within 3-5 business days.